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May 2, 2024

Store Policies

OUR COMMITMENT

The Sustineri project is committed to environmental responsibility as much as customer satisfaction. We promise that everything we endorse has some intentionally positive impact on the Earth’s natural resources.

CUSTOM ORDERS

We will fulfill custom clothing orders if you email us at sustineriproject@gmail.com. Please include a high-quality photo of your design that will fit into a 1000px X 3000px rectangle.

SHIPPING

Orders are subject to a processing time of 2 – 5 business days and subject and shipping my very from a few days to a few months depending on your address. All products are priced for the sake of free international shipping.

RETURNS

Please contact us at sustineriproject@gmail.com for returns. To return or exchange a purchase, provide a description of the item, a photo of your item, and your order number. A photo of your recipe will also help us process your return.

Full refunds are available for all purchases on our online store. Refunds will not include the cost of shipping. Exchanges are limited to clothing items.

CUSTOMER SERVICE

Customer service questions may be posed to our email address (sustineriproject@gmail.com). Please provide your name and a detailed description of what you would like us to know. The Sustineri Project is always open to returns, content suggestions, criticism, business inquiries, etc…